Privacy Policy

Neuro-Collective is committed to protecting the privacy and security of personal information in compliance with Ontario’s privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA), where applicable. This policy outlines how we collect, use, disclose, and protect personal information.

 

2. Scope

This policy applies to all personal information collected by Neuro-Collective, including information from:

• Members, donors, sponsors, volunteers, and program participants.

• Employees, contractors, and affiliates.

• Visitors to our website and users of our services.

 

3. Collection of Personal Information

We collect personal information only when necessary to:

• Register individuals for programs, memberships, or events.

• Process donations and issue tax receipts.

• Respond to inquiries and provide services.

• Conduct research and improve our programs.

• Comply with legal and regulatory requirements.

Types of information collected may include:
✔ Name, address, phone number, and email.
✔ Payment details (for donations and memberships).
✔ Health or accessibility information (for program participation, if applicable).
✔ Demographic and engagement data (for program planning and reporting).

 

4. Use of Personal Information

Personal information is used strictly for the purposes identified at the time of collection. Neuro-Collective will not use personal information for secondary purposes without obtaining additional consent.

 

5. Disclosure of Personal Information

Neuro-Collective does not sell, rent, or trade personal information. We may share information only in the following circumstances:

• With service providers assisting us in program delivery, subject to strict confidentiality agreements.

• As required by law, including responding to court orders or regulatory authorities.

• With explicit consent from the individual for specific purposes.

 

6. Protection of Personal Information

Neuro-Collective takes reasonable precautions to safeguard personal information against loss, theft, unauthorized access, disclosure, copying, or modification. Measures include: ✔ Secure digital storage with restricted access.
✔ Password-protected databases and encryption where necessary.
✔ Physical safeguards for paper records.
✔ Staff training on privacy and confidentiality obligations.

 

7. Retention & Destruction of Information

• Personal information is retained only as long as necessary for its intended purpose or as required by law.

• Once no longer required, information is securely destroyed or anonymized.

 

8. Access & Correction Requests

Individuals have the right to:

• Request access to their personal information.

• Request corrections if information is inaccurate or incomplete.

• Withdraw consent to certain uses of their information, subject to legal or contractual obligations.

Requests can be made by contacting Meghan Maynard at info@neurocollective.ca

 

9. Website & Digital Privacy

• Neuro-Collective may collect cookies and analytics data to improve website functionality and user experience.

• Users can adjust browser settings to decline cookies.

• Third-party services (e.g., payment processors) have their own privacy policies, and we encourage users to review them.

 

10. Changes to This Policy

Neuro-Collective may update this Privacy Policy periodically. The latest version will always be available on our website. Significant changes will be communicated where required by law.

 

11. Contact Information

For questions, concerns, or privacy-related requests, contact:
Meghan Maynard
Neuro-Collective
80 King Street, Welland, ON.
info@neurocollective.ca

By engaging with Neuro-Collective’s programs, website, or services, individuals acknowledge and consent to this Privacy Policy.